CHALIE MACRAE (MELBOURNE, AUSTRALIA)
Printed and Manufactured in The United States of America. Printed with the finest archival pigment ink on 430 gsm.
Material: 35% cotton and 65% polyester blended base matte canvas. This canvas is archival PH neutral and acid free. Each canvas is coated with the finest UV semi gloss varnish.
Purchases are shipped by ground from our warehouse in North Carolina to arrive within 7-10 business days from receipt of your order. (During Christmas & festive periods, orders may take between 14 – 21 days)
Order deliveries will be made between 9am – 5pm Monday – Friday therefore a business delivery address is preferred.
PO Box addresses are NOT accepted.
We're not responsible for any damage after delivery.
All claims for shortages or damages must be reported to customer service on the day of delivery.
The Artworks are made on order, so returns are for damaged goods only, change of mind will not be accepted.
To return any damaged item, please send us an email here within 72 hours of delivery.
All returned items must be accompanied by a copy of the original receipt.
Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.
We are not responsible for any damage after delivery.
Usually, please allow 30-40 days for your order to arrive. We source products from all over the world to bring you epic offers and the lowest prices. This means sometimes you have to wait a little longer to get your order but it's always worth it!
Different products are shipped from different warehouses, depending on where it ships from and where you live, the shipping cost and delivery time may vary. And for the same reason, your order may be shipped in separate packages via different carriers, typically UPS if domestic shipping in the United States, and supplier's shipping method for global shipping.
Here is a typical table of shipping zones and methods of different brands:
|Brand||Shipping Policy||Estimated Delivery Time|
Domestic FREE Shipping in U.S.
|7-10 business days.|
Domestic FREE Shipping in U.S.
3-5 business days.
Please note it's estimated delivery time, the actual time may vary due to traffic and weather.
If you need additional information about shipping, please contact us by LIVE CHAT or EMAIL US.
Your satisfaction is our top priority.
If you aren’t completely satisfied with your purchase, let us know. We’ll do everything we can to make it right, right away. So, go ahead and shop away. We’ve got your back.
Our return policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
For return, please contact us here.
Refunds (if applicable)
Once your return is received, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us here.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact us to request a return address. If you’re returning more than one item, it’s highly possible that you’ll receive different return addresses for each item, since we’re working with different designers worldwide.
If you need to return or exchange, please send us an email first here to request a return address. If you’re returning more than one item, it’s highly possible that you’ll receive different return addresses for each item, since we’re working with different designers worldwide.
Return shipping cost will be covered by us if the product you received is damaged. In this case, please contact us here first to get a return approval and a pre-paid shipping label.
If the product is not damaged and you just decide you don't like it, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund, or you can also return the package at your own cost in advance and then get a full refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, we suggest you consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
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